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Privacy Policy
This Privacy Policy explains how Stake Casino handles personal information when players visit the website, create or use an account, make transactions, contact support or otherwise use our services. It also explains cookies, data security, retention and the choices available to players.
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Information we may collect
To provide an online casino service safely and effectively, we may need to collect and use information about players, their accounts and how they use the website. The information collected depends on the services used, the account activity involved and the checks that may be required. We aim to collect information that is relevant to operating the account, supporting players and meeting applicable obligations.
Review contents
- Account details, such as a player’s name, date of birth, username, password, contact details and account preferences.
- Verification documents and related information used to confirm identity, age, account ownership or other required details.
- Payment and transaction records, including deposits, withdrawals, wagers, winnings, account balances and transaction history.
- Communications with support, including enquiries, requests, complaints and information supplied when resolving an account or transaction issue.
- Device and technical information, such as IP address, browser type, operating system, device identifiers, language settings and general connection information.
- Usage information, such as pages visited, features used, session activity, login events and interactions with messages or promotions.
- Cookie and similar technology data, which may help remember preferences, maintain sessions, understand website use and support security.
Players should provide accurate and current information where it is requested. If information is incomplete or inaccurate, we may be unable to provide certain services, complete a verification process, process a transaction or respond fully to a request. Players should also avoid sending unnecessary sensitive information through general support channels.
How we use personal information
Personal information is used for legitimate operational, security and service purposes. The purpose for which information is handled will depend on the circumstances and the relationship between the player and Stake Casino. We may use information to provide the website and account services, communicate with players and comply with requirements that apply to online gambling services.
- Create, maintain and administer player accounts.
- Process deposits, withdrawals and other account transactions.
- Complete identity, age and account verification checks.
- Carry out anti-fraud checks and help detect suspicious, unauthorised or prohibited activity.
- Protect the website, accounts, payment processes and other users from security threats, misuse and abuse.
- Provide customer support, investigate questions and resolve complaints or disputes.
- Maintain account records, transaction histories and other information needed to operate the service.
- Send service messages, including account, security, transaction and operational notices.
- Send marketing communications where permitted and where the required consent or other appropriate permission has been obtained.
- Understand how the website is used, improve its features, test performance and develop a better player experience.
- Meet legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations that apply to the service.
- Establish, exercise or defend legal rights where this is reasonably necessary.
Where marketing communications are sent, players can generally opt out by using an unsubscribe option in the message or by contacting privacy support. Stopping marketing messages will not normally prevent essential service communications, such as security alerts, transaction updates or important account notices.
Information may be handled on the basis that it is needed to provide requested services, to meet legal or compliance duties, to protect the service and its users, to pursue legitimate operational interests, or because a player has provided consent. Where consent is relied on, it may generally be withdrawn, although this will not affect processing that took place before withdrawal or processing that can continue on another lawful basis.
Cookies, sharing and security
Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when a website is visited. They can help the website remember login or preference information, keep sessions working, support security, measure performance and understand which pages or features are useful. Some cookies may be necessary for core website functions, while others may support analytics, personalisation or marketing activities.
Players can manage or restrict cookies through their browser settings. Browser controls may allow cookies to be deleted, blocked or limited. If certain cookies are disabled, some website features may not work correctly or some preferences may not be saved. Cookie settings can usually be changed at any time, subject to the controls and features available in the browser or device being used.
Sharing information
Personal information may be shared where this is reasonably necessary to provide the service or meet an obligation. This can include sharing relevant information with payment and technology service providers, verification and security providers, professional advisers, customer support providers and other service providers that assist with operating the website. These parties should only receive information relevant to the services they provide and may be required to protect it.
Information may also be disclosed where required or permitted by law, to respond to a valid legal request, to protect the rights and safety of players or others, to investigate suspected fraud or misconduct, or to protect the security and integrity of the service. We do not intend to sell personal information as a standalone product.
Security
Appropriate administrative, technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and service providers who need it for an authorised purpose. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should take care with passwords and should contact support promptly if they suspect unauthorised account activity.
Retention and player privacy rights
Personal information is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. Information may also be retained where it is needed to resolve a dispute, investigate suspected fraud or misconduct, protect the service, or establish, exercise or defend legal rights.
Depending on the circumstances, players may have privacy rights relating to the personal information held about them. These rights can include asking for access to their information, requesting correction of information that is inaccurate or incomplete, asking for deletion of their data, and withdrawing consent to marketing. A request may be subject to identity checks, applicable exceptions or limits, including situations where information must be retained for legal, security or operational reasons.
To exercise data rights, including access, correction, deletion of personal data or withdrawing consent to marketing, players can contact support@stakecasino-online.wtf. The request should explain what is being asked for and include enough information to help locate the relevant account or records. For security, we may need to confirm the requester’s identity before providing information or changing account details.
If a player asks for deletion, closing an account or stopping marketing, some information may continue to be held where this is required by law or reasonably necessary for security, fraud prevention, dispute handling or record keeping. Where deletion is not possible in full, the request will be considered in light of the applicable requirements and the information that needs to be retained.
Policy updates and privacy enquiries
This Privacy Policy may be updated from time to time to reflect changes to the website, the services offered, privacy practices or applicable requirements. The current version will be made available on the website, and material changes may be highlighted where appropriate. Players should review this page periodically so they understand how information is handled.
By continuing to use the website after an updated policy is published, players acknowledge the updated information practices to the extent permitted by law. If a player does not agree with a material change, they should stop using the relevant services and contact privacy support about their options.
For privacy questions, data access requests, correction requests, deletion requests or requests to withdraw consent to marketing, contact support@stakecasino-online.wtf. We will review requests and respond in a reasonable manner, subject to identity verification, applicable requirements and any information that must be retained.
